HP Care Pack Services

Coverage you can count on – around the clock and around the world.

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Why choose HP Care Pack Services?

Benefits for your organization

  • HP Certified Technicians

    Hardware is expertly serviced, and repairs are performed by those who know your devices best.

  • Lower, more predictable IT costs

    Pair Care Packs with your devices from the start to better control your budget and avoid last-minute higher expenses.

  • Increased device uptime

    Boost employee productivity and keep devices running smoothly with efficient service and support.

  • A proactive business approach

    Save time, avoid surprises, and rest easy knowing you are covered.

Coverage options for your unique needs

Keep productive
4-hour response, flexible call-to-repair coverage, installation exchange, next business day onsite, and next day business day onsite for travelers.

Enhanced protection
Protect against PC drops, spills, and power surges with accidental damage coverage, as well as battery replacement and defective media retention.

Warranty extension
Extend your coverage beyond the base warranty with optional, flexible service extension plans varied durations and levels.

Top Care Packs

HP Offers an array of any Care Packs with varied durations and service levels to fit your organization’s needs.

  • PC
  • Print

HP Next Business Day Onsite Service

Keep your PCs working so you can stay productive.

  • Get the support you need with the flexibility to choose between multiple service-level options featuring onsite response at your location or call-to-repair time and coverage window combinations.
  • Rely on our knowledgeable experts and prompt service to minimize downtime by getting your devices working and your users back to business.
  • Select the support that is right for your business from coverage windows to next business day onsite1. HP will be there every step of the way with remote diagnostic support and onsite repair.
  • HP is your service partner to help reduce downtime and increase productivity for your desktops, notebooks, Retail Point of Sale systems, and workstations.

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HP Accidental Damage Protection Service

Keep your PCs working so you can stay productive.

  • Be protected in the event of accidental device damage and avoid out-of-pocket repair or replacement costs. When the unexpected happens, HP has you covered.
  • Convenient and flexible accidental service coverage provides investment protection against unexpected physical damage and helps to keep users on the go1.
  • Notebooks are an integral part of your life, and accidental spills, drops, or electrical surges could mean disaster without accidental coverage.
  • Get back to work with repairs handled by knowledgeable technicians from HP, a trusted one-stop service partner with global coverage you can count on.

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HP Travel Support Service

Travel worry-free with quick support for your devices.

  • You have enough to focus on when you’re out of office. Stay productive and get access to the help you need—almost anywhere you go—with local language telephone and onsite support.
  • Minimize business travel stress knowing that your device can be repaired in more than 80 countries. Add optional Accidental Damage Protection to cover damage from drops and spills.
  • Protect against device failure while traveling at home or abroad and get back to business fast with prompt remedial services or Next Business Day Onsite support1.

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HP Defective Media Retention Service

Maintain control of defective hard drives to meet your security standards.

  • Keeping your hard drive when it requires replacement is critical to maintaining control of your sensitive data and ability to disposition it in a way that meets your security standards.
  • The HP Defective Media Retention Service is ideal if you need to control and secure proprietary and confidential data or if you’re subject to data privacy regulations 1.
  • Sometimes, even the best storage media can fail, and if it does, don’t send your confidential data to a remote facility. Keep it right where it is.

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Recover and Restore Services

Protect your vital data

  • Improve and maintain system up-time and user efficiency with high-quality recovery, restoration, and software support from the experts at HP.

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Coverage that extends beyond your PCs

  • Displays and accessories connect us to our devices and are key to efficient work environments. Keep them running smoothly with coverage for docking stations, displays, and more.

HP Printer Installation Service with Network Setup

Ensure strong hardware performance right from the start.

  • Take confidence in the support of expert, certified technicians who will unpack, assemble, install, verify and test all new HP hardware at your location.
  • Stay focused on your central business objectives while we set up a completely integrated hardware environment. We even provide your IT administrator an overview of important tasks.

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HP Next Business Day Onsite Service

Stay productive with support that comes to you.

  • Get the support you need with the flexibility to choose between multiple service-level options featuring onsite response at your location or call-to-repair time and coverage window combinations.
  • Rely on our knowledgeable experts and prompt service to minimize downtime by getting your devices working and your users back to business.
  • Select the support that is right for your business from coverage windows to next business day onsite1. HP will be there every step of the way with remote diagnostic support and onsite repair.
  • HP is your service partner to help reduce downtime and increase productivity for your whole office, including support for printers, desktops, notebooks, Retail Point of Sale systems, and workstations.

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HP Exchange and Offsite Printer Repair Service

Quality support that keeps business moving.

  • Easily return or exchange printers when issues cannot be resolved remotely with a variety of HP Care Pack services that work best for you when your printer is in need of repair.
  • Next business day onsite exchange provides convenient door-to-door delivery with a technician exchanging the failed device onsite within the next business day1.
  • Have peace of mind knowing that each Care Pack includes remote troubleshooting, diagnostics, and issue resolution. Providing a variety of exchange or return options to meet your busy schedule.

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Call to Repair and Exchange Service Data Sheet

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HP Defective Media Retention Service

Standard with all HP Print Care Pack services for printers with hard disk drives.

  • Keeping your hard drive is critical to maintaining control of your sensitive data and mitigating the risk of costly regulatory or civil liabilities.
  • HP specializes in recovering data at your site, so you can retain control of the hard drive while getting back to business. And if you need a replacement drive, HP can provide it.
  • Sometimes, even the best storage media can fail, and if it does, don’t send your confidential data to a remote facility. Keep it right where it is.
  • The HP Defective Media Retention Service is ideal if you need to control and secure proprietary and confidential data or if you’re subject to data privacy regulations1.

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Extend the life of your Printer

Find the service that works best for you

  • With a variety of HP service options you can protect your printer beyond the standard warranty and keep business moving.

Maintenance Replacement Kit Data Sheet

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Channel Parts and Remote Services Data Sheet

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Customer stories

HP Care Packs are designed to provide professional class coverage options, support services, and peace-of-mind. Don’t take our word for it, listen to these pros.

Barclays Bank and HP Support Services

Discover how HP delivered efficient hardware support for Barclays' staff and helped improve customer service

Baltbet

Learn how HP delivered thousands of devices with custom configurations and extended HP Care Packs

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Let us help you find the right HP Care Pack Services for your business needs

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1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

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